What is the processing time for my order?

We process all orders within 3 business days (excluding weekends and holidays). If you place an order after 5:00 PM EST, it will begin processing the next business day.

How long does shipping take?

Once your order is processed, standard shipping typically takes 3-5 business days within the United States. Please note that shipping times may be longer during peak periods or due to unforeseen circumstances.

Do you offer international shipping?

At this time, we do not offer international shipping. However, we are working on expanding our services and hope to offer international shipping in the near future.

What are your shipping costs?

We offer a flat rate of $4.99 for standard shipping within the United States. Orders over $110 qualify for free shipping.

How do I request a return, exchange, or cancellation?

If you need to request a return, exchange, or order cancellation, please contact our customer service team. We’ll guide you through the process and ensure that your request is handled promptly.

What if my order is lost or damaged?

In the unfortunate event that your order is lost or arrives damaged, please contact our customer service team immediately. We’ll work with you to resolve the issue as quickly as possible.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at heraclothing.nyc@gmail.com